Returns Policy

Refunds are only issued in Athlizur Wallet. Wallet Balance can be used for future purchases.

For initiating Returns, please go to Orders Page in My Account section of Website.

After your order is delivered, you will have 7 days to file the return request.

• Orders eligible for return will have a “Return” button in front of them.
• After clicking the Return button, select the product you wish to return, select the quantity you want to refund, select the reason for refund and give a detailed description for return request.
• Click on “Submit” button once and wait for the page to refresh. once your request is submitted, you will get a “return filed successfully” message.

Please note that once you have placed the return request, you should wait for at least 24 hours for our team to contact you or review your request.

In case of any Size or Print Quality Issue we will get the order reverse picked up with our courier partners absolutely free of cost. Once the product reaches back to us, the replacement or refund is processed as mentioned below within 48 Working hours upon completing a stringent quality check according to your reported problem.

Few important points to note: 

1. Customers can return/replace their order within 7 days of the order delivery.
2. We do not accept return request for product that are custom made on request or marked on Stock Clearance Sale or using Athlizur Wallet Balance. Products bought during Sitewide Sales or using discount codes can however be returned.
3. All returns must be in unused condition with all original tags and packaging intact. If the Tags are found to be detached/torn, the products returned will be considered as used and the return request will be rejected and the returned products will be shipped back to you.
4. The product amount paid by you will be credited back to your Athlizur Wallet, once we have received the products and quality check is done.
5. We only offer return of products one time per order.
6. The product is picked up by our courier partners. In case of non serviceable pin codes the customer can send back the product and claim refund for shipping in their Athlizur Wallet (capped at INR 100).
7. Shipment charges if charged separately over the product value are not a part of the refund and are deducted from the actual order value when initiating a refund.
8. If the products returned are found to be used/tampered/damaged on arrival at our warehouse, no refunds will be initiated. The decision of Athlizur will be final in such a situation. Also, the package will only be shipped back after an extra processing fee of Rs. 100 per product which will have to be paid in advance.

FAQs

How do I initiate a return process?

The best way to initiate a return request is by visiting your Orders page in the My Account section of website. After your order is delivered, you will have 7 days to file the return request.

• Orders eligible for return will have a “Return” button in front of them.
• After clicking the Return button, select the product you wish to return, select the quantity you want to refund, select the reason for refund and give a detailed description for return request.
• Click on “Submit” button once and wait for the page to refresh. once your request is submitted, you will get a “return filed successfully” message.

You can check the status of your return request under ‘Return Centre’ option in My Account Page.

• If the order Status is “Reviewing’, your products haven’t reached our warehouse yet.
• Once the Product reaches our warehouse ( it can take anywhere between 7 to 21 days to reach us depending upon your location and shipping schedules), the return request status will change to ‘Processing’ and your Athlizur Wallet will be credited with the refund amount within 48 hours.
• We update our customers through emails during each stage of the return process. If our last email states that we have initiated the online refund procedure, kindly wait for 48 working hours for the process to complete. For any queries, mail us at support@athlizur.com

Please note that once you have placed the return request, you should wait for at least 24 hours for our team to contact you or process your request.

How long does the refund procedure take?

• The refund procedure will be initiated within 2 working days once we receive your product.

In what cases can I get a replacement or return my product?

Replacements will only be provided in the following cases:

1. Manufacturing Defects
2. Wrong colour/product/size has been sent to you as per the order
3. The product does not fit you and you need another size
4. Quality issues in print or material (after QC of the returned product)

Please note that slight variation in colour of print/material in comparison to product images occurs due to factors such as the lighting for taking photographs, the colours of your monitor and eye perception of different colours.

Are all types of products eligible for return/replacement?

• At the moment, we only accept return requests for Apparels. We do not offer returns for Accessories such as Yoga Mats, Yoga Mat covers, Phone Cases and Pop Sockets etc.

I bought my products at a sale or using a voucher. Can I return them?

• Sales are promotional events. Products bought during a Sale can not be returned under any condition whatsoever.
• As vouchers and wallet balance is issued only against returned products or in competitions, products bought using the wallet balance and vouchers can not be returned.
• However, products bought using discount codes are eligible for returns.

Why was my Return Request rejected when the products reached Athlizur Warehouse?

• Return requests can be rejected on inspection of the goods returned in the following cases:
  • The returned products were found damaged/modified/tampered on arrival.
  • The Tags attached to the returned products had been removed or were missing.
  • The returned products were washed by the buyer.
  • The returned products were found to have been used by the buyer (Please note that if your Returned products smell of perfume or sweat, they are termed to have been used).
• The decision taken by Athlizur Inspection team in such cases is final and can not be challenged.

My return request was rejected after Inspection. What should I do?

• If your return request has been rejected, you will have to pay a reshipping charge of Rs. 100 per product that you had returned. For example, if you returned 3 products, the reshipping charge for the same will be Rs. 300
• To get your products shipped back to you, you can email us at info@athlizur.com and we will share a payment link for the same. The payment for the same has to be done within 48 hours before the link expires. Reissue of a new payment link will not be done under any circumstances
• If you do not contact us regarding the reshipping or the payment of the reshipping charges within 15 days of your Return Rejection, your clothes will be donated to charity and Athlizur or any of it’s team members will not be liable to send you a replacement or refund of any form.

I bought a product I liked but wish to change to a different product. Can I do that?

• Yes Absolutely !! We will credit your Athlizur wallet once your return order reaches us. You can use Wallet Balance to order any product of your choice from the entire collection on the website.

I have already used the product but don’t wish to keep it and want to return it. What should I do?

• We like any other business do not accept returns or offer replacements for products that have been used, washed or tampered with. You can still reach out to us with the issue at info@athlizur.com and we’ll help you get the products donated to one of the charities we are associated with.

How many times can I apply for returns ?

• We entertain requests for return only ONCE PER ORDER. For orders bought using Wallet Balance or Gift Coupons, no return requests are entertained.

How do I cancel my order or modify my order?

• Any order placed with us can only be cancelled or modified within 24 hours of placing the order if it is not yet Shipped. To make a request for cancellation or modification please email us at the address given below with the order details. 

Refunds are only issued in the form of Athlizur Wallet Balance that can be used for future purchases.

How do I use my Athlizur Wallet ?

• At the time of checkout, you will get an option to use your Athlizur Wallet Balance for payment.

I want a refund in my bank account/credit card instead of the Athlizur Wallet, what will happen in that case?

• Refunds are only made to your Athlizur Wallet and you can use the same for future purchases. However, in case of issues where we fail to deliver the product under any circumstances such as non serviceable pin code, unavailability of the product ordered or whatever the case may be, the refund is initiated back to your mode of payment.

Do the Athlizur Wallet Balance have a date of validity?

• Don’t worry !! Athlizur Wallet Balance has Lifetime Validity !!

I bought my products using a voucher/Wallet Balance. Can I return them?

• As vouchers and wallet Balance issued only against returned products or in competitions, products bought using the Wallet Balance and vouchers can not be returned. However, products bought using discount codes are eligible for returns. 

Note : All original packing and tags should be intact with the product to be eligible for returns under all circumstances. If any of the tags have been removed, your return request will be auto rejected without further inspection and you will have to pay Rs. 100 per product as reshipping charges to get the products delivered back to you.

Contact Details:

Athlizur Head Office, 423 – Adarsh Nagar, Jaipur – 302004.

Email: info@athlizur.com

Whatsapp: +919001809333 (Monday to Saturday – 12 Noon to 6:30 PM)